Shipping policy

Shipping & Delivery

From the KAT studio to your hands.

Packed with care. Sent with intention.

Every KAT fiber art piece is carefully finished and packed before it leaves the studio. Here’s what to expect from the time you place your order until your piece reaches you.

Timing

Processing Time

Ready-to-ship pieces typically ship within 3–5 business days.

Custom and made-to-order pieces typically ship within 3–6 weeks, depending on the size, design, and amount of carving or finishing required.

Once your order has been packed and shipped, you’ll receive tracking information by email.

If you need your order by a specific date, please let KAT know when placing your order or submitting your custom request. Requested dates cannot be guaranteed, but we’ll let you know what is realistically possible.

U.S. Shipping

Shipping Rates & Carriers

Standard U.S. shipping is a flat rate of $10.

U.S. orders of $200 or more qualify for free shipping.

Orders are shipped through USPS or another tracked carrier when appropriate. Tracking information is provided once your order ships.

Each piece is packed securely to help protect the fiber art during transit, with KAT care information included.

Waldorf Pickup

Local Pickup — Free

Free local pickup is available at Pop-Up & Grow in Waldorf, Maryland.

2925 Festival Way
Waldorf, MD 20601

Saturday: 11 AM–6 PM
Sunday: 11 AM–6 PM

You’ll receive an email when your order is ready for pickup. Please bring your order confirmation when you come to collect your piece.

Delivery Areas

Where We Ship

KAT ships to all 50 U.S. states.

Canada: $18 flat-rate shipping
Select international destinations: $25 flat-rate shipping

International customers are responsible for any customs duties, taxes, or import fees that may be charged by their country upon delivery.

Delivery Issues

Lost, Delayed, or Stolen Packages

Once your package has been accepted by the shipping carrier, transit and delivery timing are managed by the carrier.

If tracking shows your package as delivered but you have not received it, please check around the delivery location, with household members or neighbors, and with your local carrier office first.

If your package appears to be lost in transit, a carrier claim may be required. KAT is happy to provide available order and tracking information to help with the claim process.

Please email katinfo@kreativeartisanthreads.com within 3 days of discovering a delivery issue so we can help review the situation.

Shipping Questions?

Need help with your order?

Reach out and we’ll help you figure out the next step.

Email: katinfo@kreativeartisanthreads.com
Instagram: @kr8tiveartisanthreads
Response time: 1–2 business days