Care & Support Page
Care & Support
Your handcrafted fiber art deserves love and longevity. Below you’ll find all the info you need to keep it looking beautiful, plus how to reach out if you need a hand.
🧼 Care Guide
- Vacuum gently with low suction only
- Spot clean with mild detergent and a soft, damp cloth
- Avoid soaking or machine washing
- Keep out of direct sunlight to prevent fading
- Do not place in high-moisture or high-traffic areas
📦 Shipping & Delivery
- All pieces are made to order with a 1–3 week build time
- Shipped via USPS or UPS with tracking
- You’ll get email updates when your order ships
- International shipping available upon request
💬 Returns & Support
- Due to the custom nature of each piece, returns are only accepted for errors or defects
- Contact must be made within 5 days of delivery
- Email info@kreativeartisanthreads.com
- Attach a photo of the issue for faster help
KAT FAQ
What is a tufted rug (or fiber art painting)?
Our tufted fiber art is created using a hand-tufting process, where we "paint" with yarn to craft vibrant, textured designs. While some pieces can be used as rugs, we primarily create fine fiber art meant to be displayed, think prayer mats, altars, desktops, and gallery walls.
What materials do you use in your tufted pieces?
We use 100% hypoallergenic acrylic yarn — soft, durable, and safe for sensitive skin. Our backing materials are chosen for strength and structure, and every detail is hand-trimmed for a clean, plush finish.
How durable are tufted fiber art pieces?
Each piece is hand-tufted with premium hypoallergenic acrylic yarn and finished with care to ensure durability. While soft and plush, our art is made to last, especially when displayed or gently used. If your piece needs to be extra strong (like for a high-touch or floor-based setting), we offer reinforcement options.
Do your pieces shed?
Minimal shedding may occur early on, especially with movement. But don’t worry, our trimming process removes loose fibers before shipping. Just give it a gentle shake or vacuum when needed.
Can I request my own custom design?
Yes — custom is our specialty! From names and shapes to bold color palettes and fandom mashups, we love turning your vision into fiber. Use the Custom Order Form to get started, or browse our gallery to get inspired.
How much does a custom piece cost?
Prices vary based on size, complexity, and detail. Most custom fiber art starts at $85 for minis and ranges up to $400+ for large or highly detailed designs. You’ll receive a personalized quote before we begin.
How long does it take to make a custom order?
Custom pieces take 1–3 weeks, depending on size and detail. A more accurate timeframe will be in your quote, and rush orders may be available upon request.
Pre-made items ship in 3–5 business days, and you’ll get tracking once it’s on the way.
Do you offer bundle or bulk discounts?
Yes, discounts may apply if you're ordering multiple pieces or gifting sets. Reach out with your request, and we’ll tailor a package just for you.
How do I care for my tufted art?
Gently vacuum with low suction or a handheld attachment. For spills, blot with a damp cloth and mild soap. Avoid soaking, and keep out of direct sunlight. Each order includes a Care Guide, and you can also visit our Care & Support page anytime.
Can I wash my fiber art piece?
Please don’t machine wash. Spot cleaning is safest. If needed, use a soft cloth, water, and gentle soap. Avoid bleach, soaking, or scrubbing to protect the integrity of the yarn and backing.
Are these pieces safe for high-traffic areas?
Our fiber art is best suited for decorative use on walls, desktops, altars, or gentle floor areas. But if you let us know it’s going in a high-traffic zone, we’ll use a more durable yarn and reinforced backing. This upgrade won’t change the softness or plushness; it just gives it extra strength where needed.
Do you offer free shipping or international delivery?
We offer free standard shipping on all U.S. orders over $100. You’ll see your shipping options at checkout, and all orders come with tracking. International shipping is available upon request.
Ready to start your dream rug?
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