Kreative Artisan Threads

Care & Support

KAT Support

Need help with a piece or an order?

Start here. We’ll get you to the right place.

This is the central support page for care, order questions, delivery information, custom work, and common questions about KAT fiber art.

Quick Paths

Three places most questions begin.

Care

Vacuum gently, spot clean only, avoid soaking and machine washing.

Read the Care Guide →

Shipping & Delivery

Ready-to-ship originals are prepared after purchase. Tracking is sent once the order is on the way.

View Shipping Policy →

Order Issues

If an item arrives damaged or there is an order problem, contact KAT promptly with photos and your order information.

Read Refund Policy →

Ready to Ship

Available pieces move from studio to collector.

In-stock originals are prepared for shipment after purchase. Tracking is sent once the order is on the way.

Custom Work

Your timeline comes with your project.

Your quote and project confirmation will include the current estimated creation timeline based on the design and commission queue.

Frequently Asked

Questions collectors ask most.

The quick answers, without the scavenger hunt.

How much does a custom piece cost?

Custom pricing is based on size, design complexity, colors, finishing, and other project details. Share your idea through the custom-request page to receive a project-specific quote.

Can I machine wash my fiber art?

No. Spot clean only. Use a soft cloth, mild soap, and as little moisture as needed. Avoid soaking, heat, bleach, and harsh chemicals.

Can I place a piece on the floor?

Some functional pieces can be used in low-traffic areas when appropriate for the specific design. KAT fiber art should not be treated like a high-traffic household rug.

Can I request a sold-out piece?

Yes—as inspiration. Browse the Sold-Out Fiber Art Archive, then submit a custom request.

Where can I see past commissions?

Visit Commissioned Work for examples of special-order pieces.

How do I start a custom order?

Go to Create Your Custom Fiber Art Piece and share your colors, theme, size, and idea.

Do KAT pieces include a Certificate of Authenticity?

One-of-one original fiber art and custom commissioned pieces include a signed KAT Certificate of Authenticity. Small accessories such as charms may not include a certificate.

Still Need Help?

Reach the studio directly.

Email KATinfo@kreativeartisanthreads.com or use the Contact page.

What’s Next?

Find your next piece.

Browse what is available now or start a custom request.

Ready to Ship Custom Orders