Refund policy

Returns & Refunds

Handmade art deserves a clear policy.

Made with intention. Handled with care.

Every KAT piece is hand-tufted functional fiber art, carved by hand, and finished with care in Maryland. Because this work is handmade, return eligibility differs between custom commissions and ready-to-ship pieces. Here’s exactly what to expect.

Custom Work

Custom & Made-to-Order Pieces

Custom and made-to-order pieces are non-refundable.

For custom commissions, no payment is due when you submit your request. After you approve your written quote, KAT sends your deposit invoice. The deposit amount is clearly listed in your quote, applied toward your final balance, and becomes non-refundable once design work begins.

You will review and approve the concept, colors, and layout before tufting begins. Changes requested after approval may require an additional fee.

In-Stock Art

Ready-to-Ship Pieces

Returns for ready-to-ship pieces are reviewed on a case-by-case basis. Contact KAT within 7 days of delivery if you have a concern.

To be considered for a return, the piece must be unused, in its original condition, and free of odors or stains.

If a return is approved, the buyer is responsible for return shipping with tracking. Shipping costs are non-refundable.

Order Issues

Damaged or Incorrect Orders

If your piece arrives damaged or your order is incorrect, email KAT within 3 days of delivery with your order number and clear photos of the piece and its packaging.

We will review the issue and determine the best resolution—repair, replacement, or adjustment.

Normal wear, texture flattening, or pilling that develops over time is not considered a defect.

Need Help?

Questions before or after your purchase?

We’re happy to help.

Email: katinfo@kreativeartisanthreads.com
Instagram: @kr8tiveartisanthreads
Response time: 1–2 business days